Crossville Medical Group - Covenant Health
Primary Care • Crossville, TN
Ratings by platform
- Birdeye (aggregated from Google, Facebook, Foursquare): 3.4 out of 5 stars (72 reviews)
What patients say
Patients praise
- Encouragement of patient feedback by the facility
Common complaints
- Difficulty reaching the office via phone, including long hold times
- Challenges in scheduling appointments
- Issues with staff responsiveness and communication
In patients' words
"Was put on hold twice for 10 minutes each time and I hung up. Being put on hold merely to leave a message for my GP’ or nurse is unacceptable and dangerous."
— Birdeye user review"Most times you can't make an apt. Without leaving a message then when you get a call back they transfer you and you sit on hold for another 5-10 minutes."
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