Crossville Medical Group - Covenant Health
Family Medicine • Crossville, TN
Ratings by platform
- Birdeye (Crossville Medical Group - Main Office): 3.4 out of 5 (72 reviews)
- Yelp (Crossville Medical Group): Not specified (review highlights complaints about appointments/phone hold time)
- Healthgrades (Dr. John Lewis, DO): 4.2 star rating (with written reviews) and also appears with low rating comments (e.g., “Ignores requests”) (8 reviews)
What patients say
Patients praise
- Some patients report feeling cared for and recommend particular clinicians (example: Dr. John Lewis)
- Staff can explain and spend time with patients; some reviews mention good communication/listening
- Overall, sentiment isn’t uniformly negative across reviewed sources
Common complaints
- Difficulty getting appointments or reaching staff by phone; long hold times
- Complaints about ignoring requests / non-responsiveness to messages
- Examples of communication breakdowns and respect/trust concerns
- Some experiences indicate the office wasn’t able/unwilling to handle an urgent need (e.g., INR)
In patients' words
"“Was put on hold twice for 10 minutes each time and I hung up… Find another practice.”"
— Birdeye review for Crossville Medical Group - Main Office"“Most times you can't make an apt. Without leaving a message then when you get a call back they transfer you and you sit on hold for another 5-10 minutes.”"
— Yelp review (Crossville Medical Group)"“Very through and not rush u… I would highly recommend Dr Lewis.”"
— Healthgrades review for Dr. John Lewis, DO"“Ignores requests” / “Poor communication… Non-responding to messages.”"
— Healthgrades review snippets for Dr. John Lewis, DOMore clinics in Crossville
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