
Pulmonology - Crestview Hills | KY - St. Elizabeth Healthcare
Pulmonology • Covington, KY
Ratings by platform
- Healthgrades (Dr. Irfan Budhani): 3.5 out of 5 stars (6 reviews)
- Vitals (Dr. Patricia M. Miles): 3.6 out of 5 stars (9 ratings)
- U.S. News & World Report (St. Elizabeth Healthcare Edgewood-Covington): 4 out of 5 (Patient Experience Score) (N/A (based on surveys Oct 2023–Sept 2024))
What patients say
Patients praise
- Physicians described as caring, attentive, and excellent listeners
- High levels of satisfaction with the quality of medical care and treatment effectiveness for many patients
- Staff praised for professionalism, knowledge, and kindness in individual patient interactions
- Strong willingness of patients to recommend the hospital system overall (90% reported by US News)
Common complaints
- Dissatisfaction with administrative and front-office staff communication and professionalism
- Reports of long wait times in emergency or clinic settings
- Concerns regarding continuity of care and feeling shuffled between providers/facilities
- Occasional complaints about lack of compassion or dismissive bedside manner from some clinical staff
In patients' words
"This was the best doctor experience I have had in years. I was treated as a person, asked questions and follow up questions... I didn't feel like a list that was being checked off but a person with actual medical concerns."
— LocalityBiz Review"Dr. Patterson is wonderful, but the front office staff is so horrible and unprofessional, it is almost not worth it to get to him."
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