Mental Health Services - HealthPoint Family Care
Mental Health Services • Covington, KY
Ratings by platform
- Birdeye (Google reviews): 3.2 out of 5 stars (9 reviews (on Birdeye))
- Vitals: Not explicitly rated, but contains negative user reviews (2 reviews)
What patients say
Patients praise
- some staff members are described as attentive and caring
- recent improvements in service and staffing reported by some patients
- convenient location for some users
Common complaints
- difficulty reaching staff by phone or getting return calls
- long wait times for appointments despite having a scheduled time
- inconsistent quality of care and staff interactions
- issues with timely prescription medication management
In patients' words
"Absolutely horrible place, they don't answer phones OR return voicemails... I'm going to find COMPETENT health care else where."
— Vitals review (2023)"The provider I saw called me himself with my lab results. To me, this represents the positive, personal nature of Dr.Daspugta’s patient care."
— Birdeye (Google) review"They've gotten better than I remember them being from years ago in the past, but still a very busy facility, expect to wait... they seem to be much better staffed as well."
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