Kenton County - NorthKey
Mental Health Services • Covington, KY
Ratings by platform
- rehab.com (Scott Boulevard): 2.24/5 (37 reviews)
- drehabs.com: 3.2/5 (94+ reviews)
- recovered.org: 3.38/5 (based on trustscore/public data)
What patients say
Patients praise
- Some patients report positive experiences with specific therapists or clinicians who are helpful and caring
- General acknowledgement that the facility provides necessary services for those seeking mental health or addiction support
Common complaints
- Reports of organizational issues including appointment scheduling errors and difficulty reaching staff by phone
- Complaints regarding staff communication and professionalism, particularly among front desk personnel
- Concerns about high turnover of medical providers, leading to inconsistent continuity of care
- Frustration with administrative processes such as medication refills and intake procedures
In patients' words
"You will start with one person and two or three months down the line they will switch you to someone else, making you start the whole thing over again."
— LocalityBiz patient review"I love my therapist. She is great and has helped me tremendously. Yes the office staff has problems but they are not the ones treating you. Look past that and find the therapist that works best for you"
— drehabs.com patient review"Every time I’ve gone through northkey it’s an issue, weather it be billing my insurance, appointments not being scheduled, and a disorganized office which clearly doesn’t have their stuff together."
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