Covington - HealthPoint Family Care
Internal Medicine • Covington, KY
Ratings by platform
- Vitals: 2.8/5 (2)
- Birdeye (Google): 3.2/5 (9)
- Birdeye (Google/Other): 2.2/5 (6)
What patients say
Patients praise
- Personalized care from specific providers (e.g., direct follow-ups)
- Positive interactions with select administrative staff members
- Improved staffing levels noted in some reviews
- Convenient location
Common complaints
- Difficulty reaching the office via phone or voicemail
- Long wait times for appointments despite being scheduled
- Concerns regarding billing practices and perceived unnecessary charges
- Negative experiences with administrative and front-desk communication
- Perceived poor quality of care and staff interactions
In patients' words
"Absolutely horrible place, they don't answer phones OR return voicemails, I got a sick kid & these people act like it's a big game... I will be speaking to the medical board & main location..."
— Vitals Review"The provider I saw called me himself with my lab results. To me, this represents the positive, personal nature of Dr.Daspugta’s patient care."
— Birdeye/Google Review"La hora de tu cita esperarás una hora ya va 2 veces q voy y es lo mismo te atienden muy tarde de la cita..."
— Birdeye/Google ReviewMore clinics in Covington
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