OSVI Dermatology and Surgery Institute
Dental • Covina, CA
What patients say
Patients praise
- Friendly and knowledgeable staff (most-mentioned topic with 41 mentions in Google reviews)
- Thorough and attentive doctors (Dr. Shokeen, Dr. Kivnick, Dr. Salame, Dr. Le, Dr. Navoa, Crystal Tran PA)
- Clean, modern, and well-organized office facilities
- Quick scheduling and short wait times
- No hard sell on cosmetic procedures
- Comfortable and pain-free surgical experiences
- Patient-first approach and personalized care
- Effective treatment outcomes (eczema, skin cancer checks, Botox, cyst removal)
- Professional and compassionate bedside manner
- Easy appointment scheduling and good customer service
Common complaints
- Rushed appointments and lack of thorough examination (patients feel they are rushed in and out without addressing concerns)
- Billing complaints (charged for services not performed, credit card convenience fees, requiring credit card info even for cash payments)
- Long wait times at reception (10+ minutes for someone to come to reception)
- Technology/program malfunctions during check-in (had to enter credit card info twice due to program malfunction)
- Perception of being treated as a number rather than a patient
In patients' words
"I had a positive experience with Dr. Alexandra Kivnick at OSVI dermatology. She was incredibly patient, kind, and truly took the time to listen to all of my concerns. I never once felt rushed during my appointment. She spent a generous amount of time explaining everything clearly and providing updated, thoughtful advice tailored to my situation."
— Google Review (5 stars, 2026-02-26)"Really awful experience. They do not take any care in examining their patients. They try to get you in an out as quickly as possible without addressing your concerns, then bill you for things they did not even do."
— Anna Kernus, Google Review (1 star, August 15, 2024)"I visited this office summer of 2025. I waited 10 minutes for someone to come to reception. I noticed a sign that said there was a $2.50 convenience fee for using a credit card $49.00 and under and a $3.50 charge for anything over $50.00. They're going to charge me $2.50 for a $5 copay? Fine. I'll just pay cash. I had to fill out forms on a tablet. I was required to fill out credit card information, even though I was paying cash. No medical office has ever required credit card information from me. EVER."
— Google Review (2 stars, 2026-01-21)"From the front desk to the medical staff, customer service and medical treatment, Dr Le and her staff are exceptional."
— Yelp Review Highlight (mentioned in 13 reviews)Related articles
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