Region 3 Mental Health Services
Psychiatry • Coventry, CT
Ratings by platform
- Care Quality Commission (CQC): Trust performance varies; scores out of 10 for specific aspects of care are collected by the CQC; a 2024 survey showed patient responses averaging 6.5/10 for overall experience (248 responses in the 2024 CQC community mental health survey)
What patients say
Patients praise
- Some staff members are described as incredible, responsive, and supportive
- Overall Care Quality Commission (CQC) rating for the trust has been reported as good in some areas
- Some patients reported feeling in a safe environment
Common complaints
- Poor communication and difficulty contacting services
- Long waiting lists for assessments and therapy
- Lack of support while waiting for appointments
- Inadequate care planning and review processes
- Concerns regarding crisis care and emergency access
- Issues with medication management and pharmacy communication
In patients' words
"I feel completely let down by the service and feel like this misses the point of early intervention. The only redeeming factor for me is Dr [name removed] who is incredible..."
— iWantGreatCare review"As someone who already struggles with anxiety, the whole process has been awful. I have been left with no medication for 2-3 while they sort it out."
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