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Care New England Medical Group Internal Medicine

Internal Medicine • Coventry, RI

★★★☆☆2.9/564 reviews across 3 platforms

Ratings by platform

  • Birdeye: 3.6/5 (10 reviews)
  • Yahoo Local: 1.5/5 (24 reviews)
  • Healthgrades (for specific provider): 3.8/5 (30 reviews)

What patients say

Patients praise

  • Some individual physicians are described as thorough, thoughtful, and caring
  • Positive experiences reported with short wait times and efficient staff at certain times or specific locations

Common complaints

  • Reports of rude or unhelpful front desk and administrative staff
  • Difficulty reaching offices by phone or long hold times
  • Issues with prescription refills, referrals, and administrative delays
  • Frustrations with billing and insurance procedures
  • Long wait times and scheduling conflicts

In patients' words

"Dr. Hebb has been my primary care for over 20 years, he has never failed to be anything other than kind, thorough, thoughtful, and involves the patient in their treatment plan every step of the way."

— Healthgrades review for Dr. Donald Hebb

"The receptionist was rude and miserable about [the appointment confusion]. Acted like it was MY fault and like I was to blame. Was completely unapologetic and mean."

— LocalityBiz review for Affinity Physicians Brookside Family Medicine

"The staff is severely rude. You will wait forever for a referral. Seems like I was only a dollar sign."

— SolvHealth review for Center of New England Primary Care

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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