CHI Health Clinic
Internal Medicine • Council Bluffs, IA
Ratings by platform
- Birdeye (CHI Health Center): 3.4/5 stars (5 reviews)
- Facebook (CHI Health Mercy Council Bluffs): 76% recommend (515 reviews)
- Yelp (CHI Health brand-wide): 2.3/5 stars (11 reviews (brand-wide))
What patients say
Patients praise
- Satisfactory experiences with specific doctors and medical staff
- Generally positive ratings for the hospital facility (Mercy Council Bluffs)
Common complaints
- Long wait times
- Abrupt and unhelpful customer service
- Difficulty reaching staff by phone
- Scheduling and administrative errors
- Frustration with insurance/billing questions
In patients' words
"Customer service was abrupt, and unhelpful. Options were maze-like, and they couldn't answer my questions regarding whether my insurance was acceptable at the clinic."
— Birdeye/LocalityBiz user review"I like my doctor he's doing all he can for me and all kinds of tests for me ... this place is awesome I recommend it to anybody"
— Birdeye/LocalityBiz user review"If I didn't have to put a star it would stay blank. You're lucky I like my doctor or I would not be back. Lets start with just making a appointment. To even get someone to answer the phone would be a miracle."
— Birdeye user review of Alegent Health ClinicMore clinics in Council Bluffs
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