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Internal Medicine in Council Bluffs, IA - Methodist Health System logo

Internal Medicine in Council Bluffs, IA - Methodist Health System

Internal MedicineCouncil Bluffs, IA

★★★★☆4.0/5948 reviews across 3 platforms

Ratings by platform

  • Momentary Labs / HCAHPS: 4 out of 5 stars (Hospital) (904 patient surveys)
  • Birdeye / Google: 3.3 out of 5 stars (Methodist Physicians Clinic) (14 reviews)
  • BestCare.org: 4.8 out of 5 stars (Dr. Carleigh B. Golden) (30 reviews)

What patients say

Patients praise

  • High-quality patient experience at the hospital level (4-star rating)
  • Attentive, professional, and knowledgeable physicians, particularly in internal medicine
  • Compassionate nursing staff and supportive care teams
  • Clean environment and effective communication in inpatient settings
  • Highly rated specific providers, such as Dr. Carleigh B. Golden

Common complaints

  • Billing and coding errors
  • Concerns regarding receptionist staff professionalism and responsiveness
  • Long wait times and difficulties with appointment scheduling
  • Dissatisfaction with medication management processes
  • Perceived lack of patient-centered care in some instances

In patients' words

"Dr. Golden is very caring, and actually listens to her patients. Great care!"

BestCare.org

"Pathetic, got charged multiple times for the same thing, was overcharged due to their billing department not knowing how to code things properly."

Birdeye

"Receptionist- Horrible. Drove around for 20 minutes trying to find the place, finally found it after stopping at a different building asking where to go. Receptionist states you are 10 minutes late- you have to reschedule..."

LocalityBiz

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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