
Internal Medicine in Council Bluffs, IA - Methodist Health System
Internal Medicine • Council Bluffs, IA
Ratings by platform
- Momentary Labs / HCAHPS: 4 out of 5 stars (Hospital) (904 patient surveys)
- Birdeye / Google: 3.3 out of 5 stars (Methodist Physicians Clinic) (14 reviews)
- BestCare.org: 4.8 out of 5 stars (Dr. Carleigh B. Golden) (30 reviews)
What patients say
Patients praise
- High-quality patient experience at the hospital level (4-star rating)
- Attentive, professional, and knowledgeable physicians, particularly in internal medicine
- Compassionate nursing staff and supportive care teams
- Clean environment and effective communication in inpatient settings
- Highly rated specific providers, such as Dr. Carleigh B. Golden
Common complaints
- Billing and coding errors
- Concerns regarding receptionist staff professionalism and responsiveness
- Long wait times and difficulties with appointment scheduling
- Dissatisfaction with medication management processes
- Perceived lack of patient-centered care in some instances
In patients' words
"Dr. Golden is very caring, and actually listens to her patients. Great care!"
— BestCare.org"Pathetic, got charged multiple times for the same thing, was overcharged due to their billing department not knowing how to code things properly."
— Birdeye"Receptionist- Horrible. Drove around for 20 minutes trying to find the place, finally found it after stopping at a different building asking where to go. Receptionist states you are 10 minutes late- you have to reschedule..."
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