CHI Health Clinic Infectious Disease (Mercy Council Bluffs)
Infectious Disease • Council Bluffs, IA
Ratings by platform
- Rehab.com: 4.3/5 stars (1,151 reviews)
- Momentary Labs (CMS HCAHPS data): 3/5 stars (537 patients)
- WebMD (specifically for Dr. Neil Mendoza at this clinic): 5/5 stars (1 review)
What patients say
Patients praise
- Individual providers described as personable, knowledgeable, and respectful
- Professional and helpful nursing staff reported by some patients
- Hospital perceived as relatively quiet compared to national averages
Common complaints
- Difficulty reaching staff by phone or getting return calls
- Dissatisfaction with triage or diagnostic thoroughness in emergency/urgent settings
- Nurse and doctor communication scores below national averages in some metrics
- Perceived lack of follow-up or care responsiveness
In patients' words
"Very personable and knowledgeable"
— WebMD review for Dr. Neil Mendoza"They never returns voicemails and rarely answer any of the phone numbers. They make us waste our time."
— Rehab.com user review"Sara Rygol was attentive and responsive in a way that no primary care physician I've seen in the past 6 years... I've already learned more about how to improve my health than I did seeing specialists during all that time."
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