Primary Care Center, Costa Mesa, CA
Primary Care • Costa Mesa, CA
Ratings by platform
- Trustpilot (for Family Care Centers): 2.6/5 stars (4 reviews)
What patients say
Patients praise
- sympathetic and polite staff in some instances
- satisfaction with specific providers for diagnosis and attentiveness
- convenient on-site facilities like labs and X-rays
- effective patient portals for communication and records
Common complaints
- billing and insurance issues
- poor front office communication and customer service
- feeling rushed during appointments
- perceived lack of concern for patient medical issues
- misplaced or lost medical records/lab results
In patients' words
"However, the billing practice and front office for Family Care have been misleading and unhelpful... They got the wrong home address for me, the wrong Provider ID on the documents sent in to my insurance, and incorrectly set up my internal portal with them."
— LocalityBiz User Review"I have been using this facility for many years, and everything was fine, as I didn’t need much. This year, when I have had some medical problems, I felt rushed, no concern & my serious problems were brushed off. Very odd & not good, not appreciated."
— LocalityBiz User Review"The ladies were clean, polite, ready to work, very sympathetic, kind, and really helped me."
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