Cortland Renzi Health Campus General Surgery - Guthrie.org
Surgery (Ambulatory) • Cortland, NY
Ratings by platform
- Birdeye (Guthrie Cortland Medical Center): 2.9 out of 5 stars (285 reviews)
- Birdeye (Guthrie Cortland Renzi Health Campus Walk-In Care): 4.1 out of 5 stars (77 reviews)
- Vitals (Dr. Gregory Ripich, General Surgeon): 3.8 out of 5 stars (12 ratings)
- Healthgrades: 49% patient experience rating
What patients say
Patients praise
- Instances of effective and successful surgical outcomes
- Reports of knowledgeable and professional clinicians in specific departments like walk-in care and physical therapy
- Appreciation for the convenience of modern, centralized facilities at the Renzi Health Campus
- Some patients report friendly and efficient experiences with staff in certain settings
Common complaints
- Reports of rude or unprofessional staff behavior, particularly at the front desk
- Complaints regarding disorganized hospital processes and long wait times, especially in the emergency department
- Concerns about poor communication from doctors and nurses
- Occasional allegations of unsafe discharge practices or misdiagnoses
- Reports of dissatisfaction with administrative or billing procedures
In patients' words
"After the gallbladder removal surgery, and it couldn't have went better. The nurses and doctors were incredibly nice and understanding and were able to do a successful surgery."
— Birdeye review for Guthrie Cortland Medical Center"On one occasion I waited almost 9 hours in the ER for a family member to be seen by a doctor. The charge nurse never bothered to come in till I complained."
— Mappca review for Cortland Regional Medical Center"I am very excited about this place everything from walking in the door to walking out of the door is wonderful very friendly people professional efficient the doctors are knowledgeable the staff is wonderful and friendly I'm glad that they are here in Cortland"
— Birdeye review for Guthrie Cortland Renzi Health Campus Walk-In CareMore clinics in Cortland
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