Cortland Park Rehab & Nursing Center | Senior Care
Nursing and Rehabilitation • Cortland, NY
Ratings by platform
- CMS / NursingHomeDex: 3 out of 5 stars (CMS rating) (10 complaints on record since 2023)
What patients say
Patients praise
- Some families prioritize the facility for its therapy services
Common complaints
- Reports of patient neglect and poor hygiene (e.g., residents left soiled)
- Concerns regarding lack of responsiveness from staff and slow assistance times
- Allegations of poor quality of care, including medication management issues and pressure ulcer development
- Criticisms of facility cleanliness and environmental conditions
- Reports of unprofessional staff behavior and poor communication with families
In patients' words
"The worst I ever seen... My grandmother is on comfort care... she has a bed sore bigger than my hand... They leave her in full bed change which means completely soiled."
— Tammy Thomas, SeniorCare.com review"The facility is dirty and smells, with meals that are disgusting and burnt and sanitation lapses... Residents are left in soiled clothes for hours... Nurses allegedly overdosed a patient on pain medication."
— Seniors.fyi aggregate summary of patient/family reviewsMore clinics in Cortland
Locations & Contact - Cayuga Health
Patients praise: Professional and skilled medical staff, particularly in physical therapy and laboratory services · Caring and compassionate provider-patient interactions.
Cayuga Rehabilitation at Cortland
Patients praise: Professional, skilled, and knowledgeable therapy staff · Personalized and thorough treatment plans.
Cortland Cardiology
Patients praise: Patients appreciate providers who listen and take time to address questions · Some specific practitioners are highly rated by patients for knowledge and professionalism.
Cortland - WellNow Urgent Care
Patients praise: Patients have described experiences as comfortable and reported feeling cared for. · The staff is frequently described as friendly and knowledgeable..
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