Cortland Medical Center Behavioral Health - on www.Guthrie.org
Behavioral Health • Cortland, NY
Ratings by platform
- Seniors.FYI: 3.3 out of 5 stars (104 reviews)
- SeniorCare.com: 2.7 out of 5 stars
What patients say
Patients praise
- attentive and pleasant nursing care in specific departments
- responsive care in urgent situations such as childbirth
- standout individual clinicians providing high-quality care
Common complaints
- disorganized emergency room services and long wait times
- billing and administrative issues with slow or unresponsive customer service
- inconsistent communication from medical staff
- concerns regarding privacy and unprofessional staff conduct
In patients' words
"The worst customer service I have ever experienced. I have been trying for 8 months to get a bill resolved... Staff at Guthrie are amazing, unfortunately billing is completed in Sayre."
— SeniorCare.com user review"The reviews show frequent, lengthy waits, confusing check-ins, and episodic lapses in communication that can undermine confidence in urgent situations."
— Seniors.FYI summary of patient feedbackMore clinics in Cortland
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