Cortez, Colorado
Primary Care • Cortez, CO
Ratings by platform
- CMS HCAHPS data: 5 out of 5 stars (overall patient satisfaction rating) (107 completed patient surveys)
- Google My Business (Planned Parenthood): 3.4 out of 5 stars (5 reviews)
- Vivian Health: 4.3 out of 5 stars (9 reviews)
What patients say
Patients praise
- High patient satisfaction scores for nurse and doctor communication
- Positive feedback on staff professionalism, compassion, and attentiveness to both physical and psychological needs
- Appreciation for cleanliness of facilities and the overall hospital environment
- Timely and compassionate treatment reported in inpatient experiences
- Support for the hospital as a valuable local community resource
Common complaints
- Reports of emergency department staff failing to listen to patient concerns
- Complaints regarding administrative issues such as lost specimens or uncalled prescriptions
- Dissatisfaction with wait times for appointments and perceived lack of professional concern for long-term health issues
- Anecdotal reports of medical care that patients felt was inadequate or negligent
In patients' words
"While health care takes time, Southwest Memorial Hospital provided timely, compassionate treatment. The staff was exceptionally professional, well educated and informative."
— The Journal"Don't expect medical help, even if you need it."
— LocalityBiz (Axis Health System)"Nice emergency department staff but they don't listen. This shit is getting old."
— YelpMore clinics in Cortez
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