
Primary Care | Coppell, Texas
Family Medicine • Coppell, TX
Ratings by platform
- Birdeye (Questcare Medical Clinic at Coppell): 4.4/5 stars (259 reviews)
- Tebra (Irving Coppell Primary Care and Pediatrics): 4.8/5 stars (110 reviews)
- Healthline (Dr. Diana Coxsey): 4.9/5 stars (178 reviews)
- US News (Dr. Mini Thomas): 5/5 stars (19 reviews)
- WebMD (Dr. Shilpa Kranthi): 5/5 stars (3 reviews)
- WebMD (Dr. Steven Swaldi): 4.5/5 stars (1 review)
What patients say
Patients praise
- Providers described as knowledgeable, caring, and good listeners
- Positive bedside manner and effective diagnosis of health concerns
- Staff described as courteous and helpful in some practices
- Easy scheduling processes and accessible appointments at certain clinics
- Long-term patient relationships and trust built over years
Common complaints
- Long wait times for appointments and in-office visits
- Staff interactions perceived as rude, unhelpful, or unprofessional
- Issues with billing accuracy and communication, including lack of insurance billing or surprise bills
- Difficulty with follow-ups, prescription management, and test result delays
- Dissatisfaction with the thoroughness of physical exams or care provided
In patients' words
"Dr. Swaldi is the very best family doctor in Coppell, TX... I trust him with my life and my family's lives. I give him a rating of "Excellent and 5 plus"!!"
— WebMD Review for Dr. Steven Swaldi"I don’t understand why the front desk staff is consistently rude. It often feels like visitors are an inconvenience, which is frustrating since assisting customers is a core part of their role."
— LocalityBiz Review for Texas Health Family Care"You have to keep calling to find out if your results are normal or abnormal, they responded 3 weeks later... Im still waiting a week later for someone to do their job!"
— Birdeye Review for Questcare Medical Clinic at CoppellMore clinics in Coppell
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Patients praise: High ratings and praise for specific providers such as Dr. Coxsey and her staff · Long-term patients noting historically positive experiences.
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Patients praise: Knowledgeable and compassionate bedside manner · Thorough explanations of procedures and health plans.
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