Behavioral Health Services | Bassett Healthcare Network
Mental Health Services • Cooperstown, NY
Ratings by platform
- PlainHospital / CMS: 2 out of 5 stars (CMS hospital rating) (Varies by HCAHPS category)
- Birdeye: 3.8 stars (5 reviews)
What patients say
Patients praise
- Some reports of individual medical procedures being well-prepared and kind
- Beautiful facility mentioned by some patients
Common complaints
- Challenges in scheduling appointments and accessing care
- Long hold times and dropped calls when contacting the system
- Reports of poor bedside manner and perceived rudeness from staff
- Dissatisfaction with billing practices and communication regarding medical orders
- Concerns about medication management and limited therapy availability
In patients' words
"Worst place ever to be treated for your mental health. I was a patient there for over a year but could not make it in person... The counselor was completely cold and distant and was no help and the psychiatrist only pumped me up on meds that made me sick."
— LocalityBiz reviewer (Kaitlyn W.)"Not a day goes by that I don’t hear from a patient or family member about their challenging experience accessing care... Long hold times, dropped calls, unreliable customer service, limited appointment availability, and other access issues have created unsatisfactory experiences for a long time."
— Bassett Healthcare Network leadership acknowledgment via AllOtsegoMore clinics in Cooperstown
Preventative & Restorative Dental Services in Central NY | Dentists
Patients praise: Thorough and informative exams · Friendly and attentive staff.
Comparing your options?
Browse other Behavioral Health clinics, or filter by state and specialty to compare patient ratings.