Behavioral Health Services | Bassett Healthcare Network
Mental Health Services • Cooperstown, NY
Ratings by platform
- PlainHospital / CMS: 2/5
- Birdeye: 3.8 stars (5 reviews)
What patients say
Patients praise
- Some reports of individual medical procedures being well-prepared and kind
- Beautiful facility mentioned by some patients
Common complaints
- Challenges in scheduling appointments and accessing care
- Long hold times and dropped calls when contacting the system
- Reports of poor bedside manner and perceived rudeness from staff
- Dissatisfaction with billing practices and communication regarding medical orders
- Concerns about medication management and limited therapy availability
In patients' words
"Not a day goes by that I don’t hear from a patient or family member about their challenging experience accessing care... Long hold times, dropped calls, unreliable customer service, limited appointment availability, and other access issues have created unsatisfactory experiences for a long time."
— Bassett Healthcare Network leadership acknowledgment via AllOtsegoMore clinics in Cooperstown
Preventative & Restorative Dental Services in Central NY | Dentists
Patients praise: Thorough and informative exams · Friendly and attentive staff.
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