Urgent Care & Emergency
Emergency Care • Cooperstown, NY
Ratings by platform
- Vivian Health: 4.2/5 stars (43 reviews (Vivian Health))
- Birdeye: 2.6/5 stars (8 reviews (Primary Care))
- PlainHospital: 2/5 stars (Not explicitly stated)
What patients say
Patients praise
- Some patients report positive experiences with medical care and kindness from clinical staff
- Facility cleanliness and environment mentioned favorably in some contexts
- High patient satisfaction scores (83/100) reported by CMS for overall hospital experience
- Strong performance on outpatient surgery experience metrics
Common complaints
- Reports of rude or dismissive staff and receptionists
- Complaints about long wait times in the emergency department
- Perceived lack of communication between hospital departments and with patients
- Concerns regarding diagnostic errors and quality of care
- Difficulty with parking accessibility
In patients' words
"THANK YOU BASSETT FOR YOUR LACK OF COMPASSION AND INCOMPETENT STAFF , AND ALL THE SUFFERING YOU LET MY HUSBAND GO THROUGH... Fair Warning...Our lawyers will be contacting you..."
— Local patient review of emergency department"Hospital staff and care are great ; but the parking is absolutely terrible... I had my gallbladder removed in an emergency,, everyone was well prepared and kind , except for one , a pathologist."
— Patient review regarding surgical careMore clinics in Cooperstown
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