Infusion Center | Cookeville Regional Medical Center
Infusion Center • Cookeville, TN
Ratings by platform
- Vivian Health: 3.2/5 stars (16 reviews)
- Healthgrades: 71% of patients recommend the hospital (not explicitly stated)
- Hospital Cost Compare (CMS data): 78% of patients definitely recommend the hospital (300+ respondents)
What patients say
Patients praise
- compassionate and attentive care in the infusion center
- friendly and professional staff reported by many patients
- clear communication from doctors and nurses for most patients
- efficient service delivery for scheduled appointments
- strong willingness to recommend the hospital among majority of patients
Common complaints
- occasional long wait times
- complaints regarding billing and collections processes
- isolated reports of unprofessional or rude staff behavior in some departments
- mixed experiences with emergency room communication and responsiveness
In patients' words
"Many patrons praise the attentive and friendly staff, noting their professionalism and genuine concern for patient comfort. The facility’s cleanliness and welcoming environment frequently receive commendation."
— Wheree Review Summary"Had a procedure done today and everyone from the check-in staff to the nurses that did the procedure were great. I had no complaints at all. The ladies that worked on me were so friendly and made sure I knew everything that was going on."
— MedicalRecords.com Review"The billing department is also awful. They have so many separate bills from different departments... and then started calling us and threatening us with collections!"
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