Conway Regional Outpatient Imaging Center
Diagnostic Imaging • Conway, AR
Ratings by platform
- Expected Healthcare: 3.9 out of 5 stars (39 reviews)
- Yelp (for Conway Regional Health System): 2.5 out of 5 stars (27 reviews)
- Healthgrades (for Conway Regional Health System): 71% (patients who rated 9 or 10)
- Leapfrog Group (for Elective Outpatient Surgery at Conway Regional Medical Center): 86% overall facility rating
What patients say
Patients praise
- High patient recommendation rates for the overall health system (73%)
- Positive scores for elective outpatient surgery experiences in categories such as facilities/staff (97%) and communication about procedures (93%)
- Patients expressing satisfaction with specific providers and their staff
Common complaints
- Concerns regarding appointment scheduling processes, specifically reports of 'first come, first serve' experiences despite scheduled appointments
- Complaints about customer service, including perceived rude behavior by staff
- Reports of long wait times for service
In patients' words
"Conway Regional Imaging Center is horrible. They give you an appointment time when really it's first come first serve. Show up at 0700 and be the first there or you will be there all day. Terrible customer service."
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