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Coney Island Hospital - Department of Behavioral Health

Substance Abuse Counseling • Coney Island, NY

★★☆☆☆2.1/5322 reviews across 3 platforms

Ratings by platform

  • MedicalRecords.com: 2.2/5 (164 reviews)
  • Yelp: 1.9/5 (158 reviews)
  • Birdeye (1,508 reviews)

What patients say

Patients praise

  • Appreciation for individual staff members who provided kind or professional care
  • Recognition of the comprehensive range of services offered, including mental and substance use treatment
  • Some reports of quick and efficient experiences in specific departments

Common complaints

  • Reports of rude or unprofessional staff behavior
  • Long wait times in the emergency department
  • Concerns regarding communication and quality of care
  • Instances of negative experiences in various hospital departments

In patients' words

"Dentist clinic doesn't deserve a single star. Nurse and doctor are so rude. No single smile or nice words."

— MedicalRecords.com

"My lovely nurse Alfreda !!! Alfreda made my experience bearable and actually showed she cared ... she deserves a raise."

— MedicalRecords.com

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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