Emerson Health Primary Care Concord
Primary Care • Concord, MA
Ratings by platform
- Vitals.com: 4.6/5 stars (specific physician rating) (9 reviews for specific physician)
What patients say
Patients praise
- High level of patient satisfaction with specific physicians, particularly regarding attentiveness, thoroughness, and listening skills
- Effective use of the Patient Portal for communication
- Physician availability and willingness to answer questions
Common complaints
- Perceived incompetence among nursing staff
- Perceived lack of professional conduct by front desk staff
- Difficulties with follow-up communication and perceived need for patient self-advocacy
In patients' words
"At my very first visit, Dr. Patel quickly resolved a prescription concern I had been struggling with, and his guidance made a noticeable improvement in my health. Since then, whenever I’ve reached out through the Patient Portal, he has responded almost immediately with thoughtful, thorough, and helpful answers. That level of attentiveness is rare, and I truly appreciate it."
— LocalityBiz review"The nurses here are completely incompetent and rude... The girls behind the front desk also speak very loudly about patients while you’re in the waiting area and can clearly hear them. The most unprofessional office I’ve ever been to."
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