Ellie Mental Health
Mental Health Counseling • Columbus, GA
Ratings by platform
- Birdeye/Google: 4.5/5 (395 reviews)
- Birdeye/Google: 4.7/5 (597 reviews)
- TrustReviewers.com: 4.2/5 (31 reviews)
What patients say
Patients praise
- Helpful and personable providers who listen to patient concerns
- Effective treatment and improvement in mental well-being for many patients
- Accessible appointments and convenient scheduling options
- Compassionate and caring approach from some staff members
Common complaints
- Billing issues and unexpected fees, particularly for missed appointments
- Inconsistent communication and difficulty reaching staff or getting return calls
- Concerns about professionalism and staff courtesy
- Dissatisfaction with administrative policies or feeling like a "paycheck" rather than a patient
In patients' words
"The psychiatrist I see is very personable and professional. She is empathetic and looks at many factors that impact my mood... Her staff are helpful."
— Reviewer on LocalityBiz"The customer service was inadequate, they care more about billing you than making sure your appointment is scheduled correctly."
— Reviewer on LocalityBiz"Poor, unethical, quality of patient care. From the office manager... who never returns calls, to the staff... Calls go unreturned."
— Reviewer on TrustReviewers.comMore clinics in Columbus
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Patients praise: Empathetic and professional individual clinicians and therapists · Effectiveness of specialized treatment and crisis stabilization programs.
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