Orthopaedic Associates of Central Maryland Division - Columbia
Physical Therapy • Columbia, MD
Ratings by platform
- Yelp: 2.3/5 (55)
- WebMD: 1/5 (1)
What patients say
Patients praise
- High satisfaction with surgical outcomes, particularly joint repairs
- Praise for specific doctors and physical therapy services
- Modern, clean facility environment
- Helpful and welcoming front-desk or clinical support staff reported by some patients
Common complaints
- Difficulty reaching staff or booking appointments by phone
- Perceived long wait times for appointments and in the waiting room
- Complaints about administrative staff and billing communication
- Instances of perceived dismissive or rude behavior by some providers
- Frustration with the referral process and perceived lack of thorough examination
In patients' words
"Dr. Silverstein has provided excellent care for both, even going above and beyond... My recovery both times has progressed very well with great range of motion."
— LocalityBiz review"The support staff are clueless. I waited in the waiting room for 35 minutes only to find out they had me scheduled in a different office."
— Unilocal review"Their communications system is the worst. No on ever answers the phone for appointment you have to text. I stayed on the phone for over an hour waiting for someone in billing, left messages and still no call back."
— WebMD reviewMore clinics in Columbia
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