Urgent Care | Columbia - Fast Pace Health
Pediatrics • Columbia, MS
Ratings by platform
- Birdeye (Aggregate): 4.4/5 stars (616 reviews)
- Google Reviews (via Birdeye): 4.9/5 stars (432 reviews)
- ComplaintsBoard: 1.0/5 stars (4 complaints)
- Facebook (Columbia, MS location): 82% recommend (38 reviews)
What patients say
Patients praise
- Some patients report positive experiences with nursing staff and providers describing them as kind or helpful
- General accessibility for urgent care needs
Common complaints
- Billing and payment disputes, including unexpected charges for services previously described as included or free
- Unclear or poor communication regarding cancellation fees and patient responsibility policies
- Staff and provider professionalism, including reports of rude behavior and dismissiveness towards patient concerns
- Difficulty reaching customer support or billing departments via phone
- Lack of complaint resolution, particularly regarding billing issues
In patients' words
"I implicitly asked if there would be an additional charge for this service, and she said no, that it was included in the visit. A couple days later I receive a text message stating my card on file would be charged... I will be contacting [the Better Business Bureau]."
— Better Business Bureau (BBB) Complaint"Very pleased with my experience! The nurses were all very kind and sweet. They got right to the issue and didn't waste any time."
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