Phoenix Clinic - Burrell Behavioral Health
Addiction Medicine • Columbia, MO
Ratings by platform
- Rehab.com: 3.8/5 (31 reviews)
- Birdeye: 3.7/5 (3 reviews)
- FindRehabCenters.org (12 reviews)
What patients say
Patients praise
- Some individual doctors/providers are described as wonderful
- Appreciation for specific groups like 'Safer Coping' skills
- Recognition of the clinic as a resource for those seeking recovery
Common complaints
- Difficulty with communication and getting return calls from staff or supervisors
- Challenges obtaining prescription refills and managing prior authorizations
- Issues with intake, appointment scheduling, and long wait times or lack of a waiting list
- Reports of rude or unhelpful staff interactions
- Dissatisfaction with treatment focus and perceived lack of patient-centered care
In patients' words
"We have been trying to get a friend in here for months they do not have a waiting list They tell us to come back every morning and just see if they have an opening they told us someone would call us back it's been 3 weeks no one has ever called us back..."
— Birdeye review"I have been with Burrell for over a year and every time a medication is due for a refill, I follow the necessary steps. I call to be directed to my psychiatrist's nurse, but the nurse is never available and only a voicemail option is available. These calls were never returned each month."
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