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CommonSpirit Primary Care St. Francis Hospital

Internal MedicineColorado Springs, CO

★★★★★4.8/5926 reviews across 2 platforms

Ratings by platform

  • Birdeye (Penrose-St. Francis Primary Care): 4.8/5 stars (919 reviews)
  • HospitalStats (General Hospital Rating): Average (Patient Satisfaction) (N/A)
  • Clinic4All (CommonSpirit Penrose Hospital): 2.7/5 stars (7 reviews)

What patients say

Patients praise

  • Professional and thorough individual providers and nurses
  • Efficient and modern facilities at specific locations like Interquest
  • Compassionate care and clear communication from certain staff members during procedures
  • Successful scheduling for some patients leading to positive clinical experiences

Common complaints

  • Long wait times, particularly in the emergency room
  • Concerns regarding staff communication, responsiveness, and empathy, especially during night shifts
  • Scheduling issues, including last-minute cancellations or confusion over locations
  • Isolated reports of medical errors or failure to treat serious conditions properly
  • Dissatisfaction with hospital cleanliness and facilities management

In patients' words

"I have been here in the waiting room for 7 hours now with a kidney stone. Worst ER wait time I’ve ever experienced or even heard of."

Patient experience shared on HospitalStats

"This was the very best care I've received at any medical facility. The reception staff was warm and efficient."

Patient review for St. Francis Hospital Interquest

"The nurses during the day are really professional but the nurses on staff at night are incompetent, rude, and border on cruel."

Patient review for CommonSpirit Penrose Hospital}}]},top_results:} }

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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