Homepage - PENRAD
Imaging Center • Colorado Springs, CO
Ratings by platform
- Google/Birdeye/Expected Health: Generally high ratings (e.g., 4.8/5 on major platforms) (Thousands of reviews across multiple locations (e.g., 5,073 at Sisters Grove))
- Apple Maps: 2.2/5 (48)
- Better Business Bureau (BBB) Accreditation: A+ (N/A)
What patients say
Patients praise
- Efficiency and speed of appointments once checked in
- Friendly and professional staff members reported by many patients
- Convenient locations and early opening hours at some facilities
- Clear communication regarding estimated costs for some patients
Common complaints
- Long hold times and difficulties reaching the office via phone
- Scheduling issues, including appointment cancellations and long wait times for appointments
- Concerns regarding billing practices, insurance networks, and unexpected costs
- Varied staff experiences, with reports of both helpful and rude interactions
- Wait times at walk-in locations for services like X-rays
In patients' words
"My doctor scheduled the appointment upon my request, it was strictly optional. Penrad sent a message stating that the estimated cost would be sent prior to the appointment... I was pleased to see that it was only the cost of my copay ($45), so I kept my appointment."
— Birdeye review (Sisters Grove Pavilion)"I have only been to Penrad once and I won't be coming back. Every time I called, I was on hold for 45 minutes... There is a lack of communication and accountability."
— LocalityBiz review (Nevada Campus)"It is IMPOSSIBLE to make an appointment or speak to anyone on the phone. I have now spent 8.5 hours trying to make 2 appointments."
— MapQuest review (General)More clinics in Colorado Springs
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