Joslin Diabetes Center
Diabetes Care • Cohoes, NY
Ratings by platform
- Birdeye: 4.6/5 (236)
- Yelp: Variable across platforms (Varies by source)
What patients say
Patients praise
- Expertise of doctors and nurses
- Access to specialized support services like nutritionists and psychologists
Common complaints
- Difficulty with communication and administrative follow-up
- Poor responsiveness via phone and patient portal
- Issues with prescription management and pharmacy coordination
- Long wait times and impersonal service
- Lack of comprehensive follow-up for specific weight-management programs
In patients' words
"Careful when calling for assistance. People who answer phones have attitudes and don’t like to relay messages to nurses/DRS."
— Google Reviews via Birdeye"I have completely run out of politeness. Today I am unaccommodated..."
— Elizabeth Maddock Dillon, substack.com"The doctors and nurses at Joslin are great. The automated answering service and online patient service don’t work well."
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