Kootenai Health – Coeur d`Alene, North Idaho, Washington ...
Surgery • Coeur d'Alene, ID
Ratings by platform
- Healthgrades: 71% of patients gave a rating of 9 or 10, exceeding national averages (Not explicitly stated as a total count for this metric)
- Birdeye: 4.6 out of 5 stars (11,266 reviews)
- Better Business Bureau (BBB): Not rated numerically, 13 complaints over 3 years listed (13 complaints (last 3 years))
What patients say
Patients praise
- Highly rated for clinical quality in specific areas like cardiac and prostate surgery
- Many patients report compassionate and caring staff experiences
- Generally positive patient experience ratings, often exceeding national averages in certain metrics
Common complaints
- Billing and payment issues, including aggressive collection efforts
- Dissatisfaction with specific physician communication and professionalism
- Difficulties with office administration, signage, and appointment management
- Concerns regarding data security and communication of breaches
- Inconsistencies in patient care and staff responsiveness
In patients' words
"The Angels who work at the Hospital are absolutely the most loving caring people I've ever met."
— Yelp user review"Depends on the provider! Had an exceptionally poor experience with... [a specific provider]. She proceeded to frighten me about the results, that were yet to be discovered."
— Birdeye user review"They have begun harrasing me with phone calls MULTIPLE times a day. When I try to set up a payment plan of $100 a month, they demand that I pay $200 a month, which I cannot afford."
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