Presbyterian Healthcare Services-Plains Regional Medical ...
Cancer Care • Clovis, NM
Ratings by platform
- CMS/Medicare Hospital Care Compare/U.S. News & World Report: 3 out of 5 stars (overall patient satisfaction) (267 patient surveys analyzed)
What patients say
Patients praise
- Positive experiences with staff kindness and helpfulness in specific departments (e.g., Surgicenter, ER)
- Good facility cleanliness ratings
- Effective care in some acute/emergency situations
Common complaints
- Concerns regarding doctor communication and bedside manner
- Reports of long wait times and delays in care
- Complaints about staff responsiveness and patient treatment policies
- Dissatisfaction with availability of specialty care, particularly OB/GYN and physician coverage
- Reports of poor coordination during discharge and care transition planning
In patients' words
"My 82 year old Mother was placed in a vest restraint even after I her daughter and POA expressly told them to not restrain her... I am writing this review so beg you NEVER leave your loved one alone, not for a minute at PRMC."
— LocalityBiz Review"My experience from arrival to departure is that I was treated kindly and made to feel comfortable—not like a clinical object to be processed through."
— Tri-County Tribune Column"I was brought into the ER with a emergency situation and was taken care of immediately. Nurse and doctors checked on me and testing was started before i was admitted... I had a good experience and everyone seemed caring as much as they can."
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