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Gastroenterology - West Des Moines - The Iowa Clinic

GastroenterologyClinton, IA

★★★★★4.8/589 reviews across 3 platforms

Ratings by platform

  • The Iowa Clinic Website (Dr. Shawn Hancock): 4.6/5 (35 ratings)
  • The Iowa Clinic Website (Dr. Justin Rice): 4.8/5 (40 ratings)
  • Birdeye (Dr. Clayton Jordan): 5.0/5 (14 reviews)

What patients say

Patients praise

  • Professional and knowledgeable physicians
  • Thorough and helpful care, particularly from nursing staff
  • Clear communication regarding medical plans

Common complaints

  • Unresponsive communication and administrative issues
  • Poor scheduling and long wait times for appointments
  • Concerns regarding bedside manner and perceived lack of patient care focus

In patients' words

"Had a colonoscopy 2 weeks ago. It's clear this outfit is only interested in high volume procedures and little patient care... The doctor's bedside manner was rude and aggressive."

LocalityBiz Review

"Dr. Jordan is awesome! I have been to several gastronenterologists... Dr. Jordan truly cares about his patients - I would highly recommend him."

Birdeye Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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