Gastroenterology | UMass Memorial Health
Gastroenterology • Clinton, MA
Ratings by platform
- U.S. News & World Report (for HealthAlliance-Clinton Hospital Gastroenterologists): 3/5 (Patient Experience) (68 reviews)
- Vitals (for Dr. Min S. Song): 2.8/5 (Not explicitly stated (average based on multiple reviews))
- Apple Maps (for UMass Memorial Health in Clinton): 67% (9 ratings)
What patients say
Patients praise
- Some patients have expressed appreciation for the comfort of the hospital environment and certain staff members
Common complaints
- Poor bedside manner, including reports of doctors being arrogant, condescending, or unkind
- Long wait times for appointments and procedures
- Concerns regarding communication, such as delays in receiving test results and difficulty reaching staff for urgent issues
- Reports of being seen by mid-level providers instead of the specialists themselves
- Dissatisfaction with the professionalism of office staff
In patients' words
"He was condescending and very unkind. Whatever you do, don't ask any questions. You'll end up feeling like you're wasting his time and like you are a complete idiot."
— Vitals review for Dr. Elliot J. Feinberg"Dr. P was rude, condescending and arrogant in the 2 minutes he was there. He had zero bedside manner and when I tried to pronounce his name he said "you don't need to know my name"."
— WebMD review for Dr. Naveen Pandaraboyina"When extremely ill I was told he would see me in a week. I called my PCP and was admitted to the hospital that day. ... Besides one good receptionist, you are out of luck trying to get anything accomplished over the phone especially emergency care."
— Vitals review for Dr. Min S. SongMore clinics in Clinton
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