Urgent Care and Express Care Clinics - Cleveland Clinic
Urgent Care • Cleveland, OH
Ratings by platform
- Birdeye (Rocky River location): 2.9 out of 5 stars (167 reviews)
- Solv Health (Rocky River location): 2.5 out of 5 stars (21 ratings)
- ComplaintsBoard (General): 1.1 out of 5 stars (186 complaints)
- Birdeye (Brecksville location): 3.6 out of 5 stars (8 reviews)
- Cleveland Clinic Provider Page (Individual): 4.7 out of 5 stars (99 ratings, 10 reviews)
What patients say
Patients praise
- friendly, polite, and efficient staff in many instances
- fast and effective medical treatment when wait times are low
- thorough care from specific individual providers
- convenience of location and ease of scheduling for some patients
Common complaints
- long wait times and perceived understaffing
- ineffective online reservation/check-in systems
- inconsistent quality of care and lack of patient listening
- difficult or unhelpful administrative/customer service interactions
- poor facility conditions or lack of privacy in some locations
In patients' words
"The complete lack of actual medical care given here is actually sad and unbelievable... they don't care or know how to listen or actually treat anything."
— LocalityBiz review of Kent Express Care"I would recommend just going to the walk in urgent care down the road trust me you will be in and out and will not be spending your entire day in a waiting room with a million sick people."
— LocalityBiz review of Brunswick Express Care"Not only was I seen right away, they were all so kind and actually listened to my concerns. They ruled out the bad stuff, and sent me off with a breathing treatment and a prescription."
— Birdeye review of Rocky River Urgent Care"Dr. Smiley is wonderful; she is attentive and efficient. Excellent visit with a skilled practitioner."
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