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Pediatric Healthcare | Cleveland Clinic Children's

PediatricsCleveland, OH

★★★★☆4.0/564 reviews across 3 platforms

Ratings by platform

  • Rehab.com: 3.85/5 (41 reviews)
  • Vivian Health: 4.0/5 (1 review)
  • TrustReviewers.com: 4.4/5 (22 reviews)

What patients say

Patients praise

  • High national rankings and strong reputation for specialized care, particularly in cardiology, gastroenterology, and neonatology
  • Appreciation for highly qualified medical staff and successful clinical outcomes
  • Recognition of compassionate, warm, and professional care by many individual providers and support teams
  • Consistently strong clinical outcomes, such as high success rates for pediatric heart transplants
  • Achievement of prestigious certifications like Magnet status for nursing excellence

Common complaints

  • Concerns regarding the bedside manner of some staff (rude, arrogant, condescending, or lacking empathy)
  • Perceived lack of attentiveness, such as feeling ignored or rushed during appointments
  • Frustration with administrative processes, including difficulty scheduling appointments and issues with valet parking
  • Negative experiences in specific programs (e.g., chronic pain program, pediatric care at non-specialty locations)
  • Reports of clinical communication gaps or follow-up issues

In patients' words

"The staff are negligent... Zero empathy from that vast majority of them, I felt like an inconvenience to everyone here."

Rehab.com user review

"Our son was born with a Cephalhematoma and the NICU here was impressive... Caring and compassionate staff."

TrustReviewers.com user review

"Dr. Phelps is truly a one of kind Pediatrician! ... He's a natural and rare find!"

LocalityBiz user review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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