Get Primary Care | Cleveland Clinic
Family Medicine • Cleveland, OH
Ratings by platform
- Cleveland Clinic official website: 4.9/5 stars (average across individual providers) (Varies by provider (e.g., 207 ratings for one sample CNP))
- ComplaintsBoard: 1.1/5 stars (186 complaints over 3 years)
- Healthgrades: 76% (Patient rating for recommendation)
What patients say
Patients praise
- High clinical reputation and ranking as a top hospital regionally and nationally
- Many individual physicians and nurse practitioners maintain high ratings (e.g., 4.7–5.0/5 stars) in official internal provider profiles
- Generally recognized for high standards of safety and care despite negative experiences reported elsewhere
- Large majority of patients (90%) in some hospital-wide metrics express willingness to recommend the institution
Common complaints
- Billing disputes, including unexpected charges and billing for services not performed
- Dissatisfaction with scheduling and appointment management (e.g., cancellations, difficulty rescheduling)
- Perceived lack of empathy, poor communication, and rudeness from some staff
- Concerns regarding quality of care, including misdiagnoses and lack of follow-up
- Poor complaint resolution rates at third-party review sites
In patients' words
"I went to go call them [Cleveland Clinic], then they said that it was because I stepped foot in the doctor's office. ... I'm sure there are other people who don't either and so they're gonna go and they're doing the thing that they don't wanna do only for that to happen."
— News 5 Cleveland reporting on patient billing experience"The number one indicator of a good doctor is one who listens. If you're in search of this kind of doctor, please heed this warning and look elsewhere."
— LocalityBiz review of a primary care locationMore clinics in Cleveland
Primary Care Physicians & Family Doctors near Cleveland Ohio
Patients praise: Providers who listen attentively and do not rush appointments · Clear explanations of medical issues and treatment plans.
Family Medicine Center - Summit Medical Group
Patients praise: Some patients praise individual physicians for thoroughness and attentive listening · Favorable comments on office environment (cleanliness, accessibility).
Cancer Institute
Patients praise: Highly rated and skilled medical professionals and specialists · Effective clinical care and treatment outcomes for many cancer patients.
Internal Medicine Specialists
Patients praise: Doctors are frequently described as attentive, compassionate, and thorough listeners · High level of patient trust and comfort during consultations.
Primary Care Doctors & Physicians in Cleveland, OH
Patients praise: attentive listening and not feeling rushed during visits · thorough explanations and clear communication of medical issues.
Integrity Wellness of Cleveland | Family Practice
Patients praise: Professional and personable staff · Knowledgeable care provider (Minna Deluca, NP).
Comparing your options?
Browse other Family Medicine clinics, or filter by state and specialty to compare patient ratings.