The Chattanooga Heart Institute - Cleveland, TN
Cardiology • Cleveland, TN
Ratings by platform
- Birdeye: 3.9 out of 5 stars (22 reviews)
What patients say
Patients praise
- Some providers, such as Dr. Mitchell and NP Sally Randall, are described as caring and thorough
- Patients appreciative of the time taken to explain diseases and treatment plans
Common complaints
- Staff and communication issues, including failure to process orders and unresponsiveness to messages
- Challenges with insurance acceptance and billing policies, specifically regarding self-pay patients
- Perceived arrogance or incompetence among some administrative or nursing staff
In patients' words
"Terrible experience and yes, this may be traced to the nurse/receptionist/staff like other reviews. Either incompetence or arrogant and want to overwrite a prior doctors findings... We are done dealing with this place."
— Birdeye review"I see Dr. Mitchell and Nurse Practitioner Sally Randall. Both are the most caring individuals you could ever want to meet. They take as much time as necessary to ensure their patients have a complete understanding of their disease."
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