Urgent Care and Express Care Clinics - Cleveland Clinic
Urgent Care • Cleveland Heights, OH
Ratings by platform
- Birdeye/Google: 3.4/5 stars (33 reviews (overall Cleveland Clinic))
- Yelp/Yahoo Local: 2.0/5 stars (9 reviews (Lyndhurst Urgent Care))
What patients say
Patients praise
- Efficient and prompt care for some patients
- Helpful and kind staff reported in select instances
- Convenient walk-in access for minor illnesses
Common complaints
- Reports of rude, dismissive, or unprofessional front desk and medical staff
- Long wait times, including for scheduled appointments
- Concerns regarding billing practices, including high costs for tests and difficulty billing the VA
- Frustration with registration processes, including malfunctioning kiosks and lack of assistance
In patients' words
"I felt attacked I left I told her I wanted to leave she blocked the door for a minute... I have never in my life been made to feel like my sickness is less than worthy of another appointment."
— Patient review, Cleveland Clinic Lyndhurst Urgent Care"Staff are nice however check in kiosks are the worst idea... We had to wait for 30 min because the kiosk malfunction and staff not knowing we are there."
— Patient review, Cleveland Clinic Middleburg Heights Urgent CareMore clinics in Cleveland Heights
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