LGBTQ+ Medicine - Cleveland, OH | MetroHealth
LGBTQ Health • Cleveland Heights, OH
Ratings by platform
- Birdeye/Google aggregate: 3.2/5 (152 (system-wide Cleveland Heights facility))
- MetroHealth internal reviews: 4.9/5 (56 (individual provider, Dr. Mark McLoney))
What patients say
Patients praise
- Strong recognition for inclusive, respectful, and affirming care for the LGBTQ+ community, particularly transgender individuals.
- Establishment of a dedicated Pride Network providing primary care, behavioral health, and gender-affirming services.
- Advocacy and educational initiatives within the Pride Clinic to improve cultural competency among staff.
- Positive patient stories regarding successful gender-affirming surgical procedures and long-term primary care support.
Common complaints
- Reports of administrative issues including appointment cancellations without notice, long wait times, and difficulties reaching specific clinics via phone.
- Mixed feedback on customer service and staff communication efficiency at various MetroHealth facilities.
- General system-wide complaints regarding billing, scheduling, and communication policies.
In patients' words
"Dr. Meyers is probably the best Doctor I've ever had. I feel comfortable, safe, listened to and respected by her."
— Google/Pride Network Review"I had an appointment scheduled for 1:20 pm... they didn't have my appointment listed... I had not received any calls from them nor any information that my appointment was cancelled."
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