Cleveland Heights Medical Center - MetroHealth
Family Medicine • Cleveland Heights, OH
Ratings by platform
- Birdeye: 3.2 out of 5 stars (152 reviews)
What patients say
Patients praise
- Facility is described as newly remodeled, clean, and modern
- Some patients report fast service and reasonable wait times in the emergency department compared to main hospitals
- Specific praise for attentive, compassionate, and professional nurses and doctors
- Helpful staff for specific outpatient care and vaccination services
Common complaints
- Reports of rude, unhelpful, or dismissive front desk staff
- Concerns regarding long wait times and delays in pharmacy services and prescription refills
- Reports of delays in inpatient nurse responses and perceived lack of compassion
- Complaints about laboratories closing earlier than posted operating hours
- Frustration regarding billing practices and lack of clear financial estimates
In patients' words
"Unit 1B has some of the best nurses and nurse practitioners in the area. They make you feel seen, loved, and heard."
— LocalityBiz review"A nurse came in and said she was not assigned to that patient and she would tell her (the assigned nurse). We were trying to wait patiently, so we waited over 2 hours and no one ever came."
— LocalityBiz review"The pharmacy must be under-staffed or overworked because the delay on getting refills can be ridiculous."
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