Clearwater Florida Ophthalmology Clinic- Pinellas
Ophthalmology • Clearwater, FL
Ratings by platform
- Healthgrades: 3.5/5 (57)
- Healthgrades: 1.0/5 (6)
- Birdeye: 4.8/5 (277)
- Birdeye: 4.9/5 (31)
- Vitals: 4.8/5 (52)
- WebMD: 4.5/5 (7)
What patients say
Patients praise
- Highly skilled and expert care for complex conditions
- Caring and professional bedside manner from select providers
- Thorough examinations and clear explanations from some specialists
- Helpful and friendly staff at certain locations
Common complaints
- Long waiting times (often 1-4 hours)
- Concerns over billing practices, unexpected extra fees, and insurance reimbursement issues
- Reports of unprofessional, rude, or dismissive staff and physician bedside manner
- Claims of over-treatment or unnecessary procedures
- Difficulty in receiving medical records or follow-up communication
In patients' words
"She does not listen. She talks at you and dismisses your questions. She has her hand on the door. She does not explain test results."
— Healthgrades review of Dr. Andrea Lusk"I have a $10 co-payment..Every time I go, I have extra fees charged to me. ... Not satisfied with wait time. Make appt and sometimes 2 to 3 hrs wait time"
— Healthgrades review of Robson Eye Institute"I have been to this place 4 times so far. each time I had to wait for at least 1 1/2 hour. ... I found the Dr and most of the staff here to lack understanding and compassion and could care less about the patient's time being wasted"
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