Mercy Clinic Primary Care - Clayton-Clarkson
Internal Medicine • Clayton, MO
Ratings by platform
- Birdeye (Mercy Clinic Family Medicine - Clayton-Clarkson): 3.6 out of 5 stars (22 reviews)
- Birdeye (Mercy Integrative Medicine and Therapy Services - Clayton-Clarkson): 0.5 out of 5 stars (12 reviews)
What patients say
Patients praise
- praise for individual doctors who listen and address concerns effectively
- positive feedback regarding friendly and helpful staff in some departments
- appreciation for clear and helpful pre- and post-procedure instructions
- satisfaction with efficient check-in in certain instances
Common complaints
- reports of disorganized appointment scheduling and records
- long wait times and inefficient check-in processes
- poor experiences with administrative and telephone support staff
- concerns regarding billing practices and perceived focus on profit over patient care
In patients' words
"They always 'forget' that I scheduled an appointment at a certain time. I show up and they have no record of me calling and making an appointment? This is the most disorganized doctor's office I have ever gone to."
— Review regarding Mercy Clinic Family Medicine - Clayton-Clarkson"When you call to schedule an appointment you are sent to Washington, Mo where they schedule everything for the 'satelite' offices such as clarkson/Clayton. Allow yourself plenty of time and patience as the women who answer are not the sharpest tacks."
— Review regarding Mercy Clinic Spine and Pain Management - Clayton-Clarkson"Recently had a reconstructive surgery on my nose... absolutely phenomenal doctor! I was given a whole packet giving me the best directions... Any questions I ever had, they always made sure to sit and talk me through the surgery!"
— Review regarding experience at Clayton-Clarkson locationMore clinics in Clayton
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