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Clayton Eye Doctors & Eye Care Providers

Eye CareClayton, MO

★★★★★4.6/51,830 reviews across 2 platforms

Ratings by platform

  • Birdeye: 4.6/5 stars (1,825 reviews)
  • Birdeye (Ficco Charles W OD): 3.4/5 stars (5 reviews)

What patients say

Patients praise

  • Highly qualified and skilled ophthalmologists/doctors
  • Thorough and comprehensive eye examinations
  • Effective surgical outcomes, particularly for cataracts
  • Professional and knowledgeable clinical staff

Common complaints

  • Billing and administrative issues, including overcharging, delays in refunds, and difficulty speaking with management
  • Long wait times for appointments and in the office
  • Customer service concerns, specifically reports of rude front desk staff or unhelpful communication

In patients' words

"This was indeed the best eye exam I have ever had in years. It was very detailed throughout. I felt safe and was assured all that should have been done was accomplished."

LocalityBiz review

"The administrative and billing/accounting/bookkeeping departments are as bad as it gets. You will sit for hours in the waiting room."

WebMD review

"My husband had eye surgery at Clayton Eye Center... we got our EOB’s in the mail showing that we overpaid $1002.87. I have called and talked to 7 or more people... waited on hold more hours than I want to admit."

Birdeye review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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