Va Medical Center | Clarksburg, WV | Booking
Veterans Affairs Medical Center • Clarksburg, WV
Ratings by platform
- Rehab.com, Vitals, Facebook, Yelp: 3.7 - 3.9/5 (Aggregate across platforms) (~100-230+ reviews depending on platform)
- VA SAIL (Strategic Analytics for Improvement and Learning): 2.5/5 (VA SAIL composite) (N/A)
- Centers for Medicare & Medicaid Services (CMS) 2026 report: 5-star rating (N/A)
What patients say
Patients praise
- Recent 5-star rating in 2026 CMS report
- High reported satisfaction with patient advocate resolution of concerns
- Generally low wait times for new appointments
Common complaints
- Concerns regarding facility cleanliness and hygiene, including reports of pests and improper storage of medical equipment
- Safety concerns in mental health units and emergency departments
- Below-average quality and satisfaction scores in some historical benchmarks
- Historical trauma regarding criminal acts by a former staff member
- Patient complaints regarding billing for community care and provider requests
In patients' words
"The facility got infamous a few years back when a deviant staff member killed a few patients with insulin. What bothers me, is that a gentleman in our church who got admitted there a few years later was also given insulin inappropriately, with adverse results."
— Rehab.com user review"During a walkthrough in October 2024, inspectors identified patient care areas with serious hygiene issues that included spider webs, dead insects... Inspectors found clean and dirty medical equipment was being stored in the same area."
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