Browse Louis A Johnson Veterans Affairs Medical Center ...
Veterans Affairs Medical Center • Clarksburg, WV
Ratings by platform
- Rehab.com: 3.9/5 (103 reviews)
- Facebook: 78% recommend (231 reviews)
What patients say
Patients praise
- General appreciation for respect and care from staff by some patients
- Relatively low wait times for new appointments
- Some improvements noted in patient satisfaction scores in specific years
- Support for the facility's role in the local community
Common complaints
- Concerns regarding cleanliness and hygiene, including reports of insects, webs, and improper storage of medical equipment
- Staffing shortages and high nursing turnover contributing to patient satisfaction issues
- Historical trauma following criminal activities by a former employee, impacting staff morale and trust
- Management and operational issues, such as loss of medical supplies due to poor storage environment
- Mixed experiences with care quality and trust in VA healthcare services
In patients' words
"They treat me well and with an amazing amount of respect and thanks for my service. I have no issues with the care afforded me."
— Rehab.com user review"The facility got infamous a few years back when a deviant staff member killed a few patients with insulin. What bothers me, is that a gentleman in our church who got admitted there a few years later was also given insulin inappropriately... Be careful if you are admitted there."
— Rehab.com user review"A report from the Department of Veterans Affairs Office of the Inspector General paints a grim picture of the operations and culture inside the Louis A. Johnson VA Medical Center... The issues range from cleanliness, communication, retention, and management of supplies and procedures."
— WV MetroNews summary of OIG reportMore clinics in Clarksburg
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