Louis A. Johnson Veterans' Administration Medical Center - VA.gov
Oncology Clinic • Clarksburg, WV
Ratings by platform
- Rehab.com: 3.9/5 (103 reviews)
- Facebook: 78% recommend (231 reviews)
- US News & World Report: 4/5 (5 reviews)
What patients say
Patients praise
- Many staff members are described as friendly, helpful, and respectful
- High satisfaction rate (95%) reported by the patient advocate for the resolution of patient concerns
- Quality surgical and post-operative care received by some patients
- Clean and well-maintained facility environment
Common complaints
- Reports of negative experiences in the Emergency Room, including perceptions of being treated like a drug seeker
- Administrative challenges such as difficulty scheduling appointments and slow callback response times
- Concerns regarding medication safety historically and ongoing anxiety about care after publicized incidents
- Issues with community care billing and contact center wait times/dropped calls
In patients' words
"The only issues that I have had up there was trips to ER where it seems like they treat you like a drug seeker or just push fluids into you and send you on your way. But again that’s only the ER. My primary care team, mental health Dr as well as other specialist I have be under care of have been nothing more than compassionate and caring towards my overall health."
— A-Better-Place.com review"The facility got infamous a few years back when a deviant staff member killed a few patients with insulin... I'm real disappointed that they didn't seem to improve their medication safety from the first case. So... Be careful if you are admitted there, ask about any medication they give you."
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