CHEROKEE NATION: CLAREMORE HIS - BEHAVIORAL HEALTH
Behavioral Health • Claremore, OK
Ratings by platform
- Momentary/CMS HCAHPS data: 5/5 (105 reviews)
What patients say
Patients praise
- Recent reports indicate improved functionality and service delivery following the Cherokee Nation's takeover in October 2025
- High patient satisfaction scores (HCAHPS) for nurse communication, doctor effectiveness, and staff responsiveness during the period leading up to the transition
- Increased tribal investment and bandwidth for patient care under new leadership
Common complaints
- Historical patient complaints regarding lack of communication and difficulty navigating referral (PRC) systems
- Frustration among some patients with administrative processes, responsiveness, and staff attitudes prior to the tribal takeover
- Employee concerns regarding job security and service changes during the transition from IHS to Cherokee Nation management
- General perceptions that other Cherokee Nation facilities have historically provided better care than the former IHS-run Claremore location
In patients' words
"These patients identified lack of communication from PRC staff as a major issue... the average rating was 1.66 [out of 5]."
— Cherokee Nation internal white paper, September 2023More clinics in Claremore
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