CHEROKEE NATION: CLAREMORE HIS - BEHAVIORAL HEALTH
Behavioral Health • Claremore, OK
Ratings by platform
- Momentary/CMS HCAHPS data: 5/5 stars (overall, based on 105 HCAHPS surveys) (105 surveys)
What patients say
Patients praise
- Recent reports indicate improved functionality and service delivery following the Cherokee Nation's takeover in October 2025
- High patient satisfaction scores (HCAHPS) for nurse communication, doctor effectiveness, and staff responsiveness during the period leading up to the transition
- Increased tribal investment and bandwidth for patient care under new leadership
Common complaints
- Historical patient complaints regarding lack of communication and difficulty navigating referral (PRC) systems
- Frustration among some patients with administrative processes, responsiveness, and staff attitudes prior to the tribal takeover
- Employee concerns regarding job security and service changes during the transition from IHS to Cherokee Nation management
- General perceptions that other Cherokee Nation facilities have historically provided better care than the former IHS-run Claremore location
In patients' words
"But since the change has actually happened in October, they’re really starting to get their groove back together and everybody is really starting to function well."
— Cherokee Phoenix article, March 2026"These patients identified lack of communication from PRC staff as a major issue... the average rating was 1.66 [out of 5]."
— Cherokee Nation internal white paper, September 2023More clinics in Claremore
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