Allergy and Immunology Care - Carilion Clinic
Allergy and Asthma • Christiansburg, VA
Ratings by platform
- Carilion Clinic (Aneysa C. Sane, MD): 4.9 out of 5 (shown as (4.9 out of 5)) (596 total ratings (page shows total ratings; provider page also shows 47 total reviews))
- FindATopDoc (Dr. Kristina L. Kwak): 4 out of 5 (40 reviews)
- Birdeye (Allergy & Asthma Associates): 3.9 star rating (7 reviews (Google 7 shown))
- Vitals (Dr. Kristina L. Kwak): 5-star average shown; displays “29 Ratings with 5” and multiple positive reviews (29 ratings)
- Vitals (Dr. Donald Zedalis): Not explicitly stated in snippet (only shows “25 Ratings with 4 written”) (25 ratings; 4 written reviews shown)
What patients say
Patients praise
- Doctors/clinicians listen and communicate care options
- Improvement in symptoms/quality of life due to treatment (e.g., allergy shots/med adjustments)
- Caring staff/positive bedside manner and professionalism
- Timely access/short wait time (in at least one cited review)
Common complaints
- Appointment/office process issues and inconsistent communication (e.g., no notice about shot room closure or missed appointments)
- Staff responsiveness/communication problems and dismissive/arrogant attitudes reported in some reviews
- Some medication-related complaints (e.g., being given medicine the patient is allergic to or difficulty getting refills/answers)
- Broader hospital-level dissatisfaction in related Carilion setting (not specifically allergy clinic)
In patients' words
"“She listens, talks through concerns and care options.”"
— Carilion Clinic provider page for Aneysa C. Sane, MD"“If you no call no show ONCE and then are not have any notification… then they will ignore your calls…”"
— Birdeye reviews for Allergy & Asthma Associates (Christiansburg)"“Dr. Kwak and her staff are amazing. They are nice, try take time to talk to you…”"
— Vitals reviews for Dr. Kristina L. Kwak"“Maybe if all you need is CPAP stuff you are OK, but anything else forget it… When you try to contact them, you have to leave a message…”"
— Vitals reviews for Dr. Donald Zedalis"“Had high expectations that were taken away fast… He was dismissive, and arrogant.”"
— Healthgrades review excerpts for Carilion New River Valley Medical CenterMore clinics in Christiansburg
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